On installing Windows 7 RC 1 on my PC the other day I  installed LogMeIn Free with no problems. On trying to access my home PC from a computer outside my network it denied me access even tho the password was the same.

It eventually locked me out.

after a while I finally discovered what the issue was:

Usually with Windows XP and Windows Vista you only need your Login name and Password for that machine to gain remote control of that machine. But with Windows 7 you need to enter your “computername”/”user name” as your username for it to work for example look at the screenshot below

Username : Homehelptech-PC/David

Password: Letmein  (dont even try… its not my real password)

after this you should be able to access your Windows 7 machine. Good Luck!!

If you have any problems with these steps or any other problems please don’t hesitate to call one of our qualified engineers and technicians and we will be delighted to perform the required steps to deal with your problem.

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