We had a case last week where Norton 360 (version 3) repeatedly got into a hang while removing tracking cookies that it claimed to have found. On closer inspection of the Temporary Internet Files folder, the number of Cookies that Norton was claiming to have found was larger than the number of cookies that actually existed. So my conclusion was that Norton was hanging while trying to remove the non-existent cookies.

In any case, nothing seemed to fix this without a full removal of Norton 360. Even uninstalling Norton 360 appeared insufficient and in the end, we called upon the Norton Removal Tool (found here) to fully remove Norton 360. After full removal and re-installation, the application worked perfectly again.

If you have any problems with these steps or any other problems please don’t hesitate to call one of our qualified engineers and technicians and we will be delighted to perform the required steps to deal with your problem.

| Lo-Call 1890 219 219 (Ireland) | Freefone 0808-CALHELP (UK) |

| Business Hours: Monday – Friday 9:45 to 6:30 & Saturday 9:00 to 12:00 |