For those customers in Ireland who use the Netgear DG834G v4, the most recent firmware version v5.01.14 claims to resolve a DSL problem specifically related to Irish connections. We recently upgraded a router to this version of firmware and it completely disrupted SIP based VOIP calls over the network concerned. The symptom is that you are unable to hear the person at the other end of the phone, even though they can hear you. There are also reports that it breaks skype. So if you use Skype or SIP based telephony, be wary of upgrading to this version of firmware.

Downgrading back to version 5.01.09 resolved our telephony problems.

If you have any problems with these steps or any other problems please don’t hesitate to call one of our qualified engineers and technicians and we will be delighted to perform the required steps to deal with your problem.

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